Well ,today P&L meeting was smooth ,except I need to meet my budget for this month which up to date Is not doing very good .I tried all formula I have in my files ;from the formula that my hspitality professor teach me at my hospitality college(when I was 18 years old) to the formula my spa mentors teach me and the formula I have succesfully implemented and succesfuly gain profit at different hotels I worked previous years .I think this is different years and tough years but..wait ,I do market research for 2008 on November 2007 and the files shown that almost all Hotel in Saipan have their own spa facility ,so I guess its a competition and its all aboutsharing a small slice of pie .another hotel will open their own spa soon next year (according to some trusted resource).
But ,Big BUT for me ,Its not my luxury to worried about other competitor. I need to think ,look ,working together with Sales & Marketing people to create more attractives and positive solution for all of this situation .
But..Wait ,Was I do this with them for 2008 plann ?Yes I did I remember exactly I present my plan in neat power point in front of the boss and Sales & Marketing people .and I folow trough every plan.some of this plan even in my MBO (Management by Objectives).
So I think I just need to adjust or revise some plan .
Tomorow I will send a meeting invitation to sales &marketing people to discuss this.
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After P&L meeting with the Bosses , I'm so determined to achieve my monthly budget,since April only have a few days left until closing book ,it mean my time ,er ..I mean my budget inner sense is kicking and now in red allert ,I talk to my self "self what you gonna do,don't let me down "So after spend a few minutes with my inner self I jump from my office chair and meet with my receptionist I ask her if there's any guest in waiting list and surely she said yes there's 4 guest in waiting list tonight ,but she said we can only have 1 staff overtime since other 2 am shift staff have plann for tonight and will not be able to coming in for extra shift .I knew all spa suite was full booked tonight,the room we have available only salon room (beauty salon room) and the waiting list guests want massage treatments only .I told her to go head call the first guest on waiting list and scheduled her for massage in 15 minute ,my receptionist raise her eyebrow at me and ask"but who will do this massage and what room we will use ", " we will convert the salon room,I will open and prepare the portable massage table and I will do the treatments for the guests "I said. "But ma'am don't you have another meeting to attend "the receptionist ask me again ."I'm not worried about meeting ,I have my April P&L budget to worry about right now"I said ,the receptionist obey and start to calling in the first guest on the waiting list .
well,today I know for sure ,that we catch our profit budget for the day .This is not the first time I took guets my self ,this is my job I love it and need to be responsible for it.
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